Job No.: 493783
Employment Type: Full time
Departments: Personal Banking and Product Management
Job Functions: Product Development & Management

Segment Manager (Customer Experience & Data Management)


  • Assist senior executives in formulating and implementing customer management strategies to derive highest value from customers by exploring their financial needs, aiming to achieve the business targets and improve customer experience
  • Engage business teams in the identification of big data application scenarios and review user requirements.  
  • Design and implement an integrated sales & service platform, enabling frontline salespersons to conduct end-to-end sales process including planning, sales discussion and activities capturing effectively
  • Liaise closely with product, segment and channel teams to ensure the platforms developed are useful in cross/up-selling to meet target customers' needs in totality
  • Plan, implement and monitor the use of the platform by frontline sales, by working with counterparts in providing necessary training & communication, and conduct continuous enhancement by learnings from feedback


  • Degree or above with major in Business Administration, Statistics, Marketing, Finance or related discipline
  • At least 4 years solid working experience in product management, customer analytics applications or sales development in banking industry
  • Familiar with banking products and operations / service enhancement, and with the drive to strive for success
  • Be innovative with good organizing & problem solving skills. Excellent communication and presentation skills with good command of English and Chinese in both spoken and written, including Putonghua

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “” 

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Job level Middle
Work exp 4 Years
Education Bachelor Degree
Industry Banking
Job function Banking / Finance (Retail Banking / Branch Banking)
Accounting (Financial Analyst)
Banking / Finance (Others)
Location Central
Employment type Full Time
Published On 21/10/2016