Dah Sing Financial Group – Your Employer of Choice
People are important stakeholders in our business. We believe in treating our employees well by creating an environment where they can excel, ensuring they are fairly rewarded and engaging them in business. We strive to embed socially responsible values throughout the organization, impacting our day-to-day operations. We support employee wellness, work-life balance and family friendly practices. If you share the same value and aspire to join an organization where you can contribute to its success with a rewarding career in return, join us today.
Senior Authorization Officer / Authorization Officer
You will be responsible for supporting authorization services in credit card department and maintaining a smooth 7 x 24 hours services hotlines to cardholders, merchants and acquiring banks.
· Supervise and provide coaching to authorizer
· Support hotlines services to cardholder, merchants and acquiring Banks
· Support daily authorization services and fraud monitoring
· Assist in user acceptance tests or system enhancement projects when required
· Degree holder with experience in Customer Service is preferred
· With excellent service manner
· Mature and able to work independently and under pressure
· Willing to work in shift duty (7 x 24 hours)
· Good command of spoken and written English and Chinese
Candidate with more experience will be considered as Senior Authorization Officer.