Our clients are market leaders with aggressive growth plans. If you are looking for a challenging career that will bring you to new levels of success, we would be delighted to meet you and understand your career goals better.

Our clients are market leaders with aggressive growth plans. If you are looking for a challenging career that will bring you to new levels of success, we would be delighted to meet you and understand your career goals better.

Senior Customer Service Officer

Job level Middle
Work exp Minimum 2 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Sales / Business Development / Customer Service > Customer service / Sales Support
Banking / Finance > Account / Relationship Management
Published On 25/11/2016

Job Duties:

  • Handle inbound calls from affluent segment customers and deliver good customer service to ensure a superior banking experience to our customers
  • Handle inquiries and transactions on banking, investment products and credit card products
  • Promote and cross-sell banking products as appropriate
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
  • Good understanding of procedures and concepts within own technical/subject area
  • Good understanding of how the team Integrates with others in accomplishing the objectives of the area
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity

 

Qualifications:

  • University graduate with 2 years' customer service experience in banking industry
  • Customer service oriented and good problem/complaint handling skills
  • Good communication skills
  • Good team player
  • Willing to work on flexible shifts
  • Good command of written and spoken English, Cantonese and Putonghua
  • Possess HKSI Paper 1, 7 & 8 and IIQE Paper 1, 2 & 3