Our clients are market leaders with aggressive growth plans. If you are looking for a challenging career that will bring you to new levels of success, we would be delighted to meet you and understand your career goals better.

Senior Customer Service Officer /Customer Service Officer

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Skill customer service, call centre, life insurance, insurance, service centre, policy admin
Location Hong Kong, Hong Kong Island, Kowloon
Employment type
Industry Insurance
Job function Insurance > Insurance Agent / Broker
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 29/12/2016

Job Duties:

  • Provide face-to-face counter service or call centre service to agents and customers
  • Deliver good customer service and requests in order to meet their enquiries
  • Experience in handle agent / broker or customer enquiries and complaints
  • Experience in email equiries, policy admin or operation process


  • Diploma holder or above with at least 3 years' customer service experience in life insurance or banking industry
  • Customer service oriented and good at problem solving  and complaint handling skills
  • Good communication skills, flexible and able to work under pressure
  • Good command of written and spoken English, Cantonese and Putonghua
  • IIQE Paper 1, 2 & 3