Senior Digital Release Manager - Retail Banking and Wealth Management

Job level Senior
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Private Banking / Wealth Management
Banking / Finance > Others
Published On 14/10/2016
ref. 000085VL

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Release Manager.

In this role, you will

  • The role holder will be accountable for the definition and implementation of a strategy to transition from programme to continuous enhancement of the services on a frequent basis, working with heads of platform and technology across the global Digital and Software delivery community and local Digital businesses.
  • Accountable for the creation and leadership development of a team of Senior Release Managers, Digital Implementation Managers and Digital Analysis community who will establish business implementation plans and oversee all Digital Centre of excellence activity to deploy new features into the market, ensuring robust governance is in place.
  • Accountable to the Regional and in country Heads of Digital for driving and enabling feature adoption in support of the regional digital objectives increasing digital engagement, digital revenue and servicing transactions and contributing to improvements
  • The role holder is accountable for ensuring timely delivery of all digital projects approved and actioned through the Digital centre of excellence integrating the digital journey into a multi channel journey where appropriate.
  • Support and engage with cross functional and Global, Regional, Local Digital teams with no direct line responsibility for those individuals
  • This member of the Digital COE may be based in any geography.
  • The role will demand international travel and when operating from the home country, will require significant schedule flexibility to allow for daily, weekly interaction with Centre of excellence team members and project teams from all Regions.
  • Primary interactions will be with three broad groups, within the Regional Digital Centre of excellence Teams, With Global Digital and Technology Teams, With Local country Heads of Digital

To be successful in this role, you should meet the following requirements

  • Graduate
  • Leadership experience of building and operating a substantial digital release management function including multiplatform and market support
  • Exceptional analytical, planning and governance skills
  • Experience in strategy formation and operational planning management
  • Senior leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel
  • Outstanding Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
  • Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Ability to lead and influence global and regional teams
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Excellent understanding of project methodology, frameworks and best practice
  • International experience

For further details and application information please visit our career site, search under reference number 000085VL

You’ll achieve more when you join HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited