DO YOU LIKE NUMBERS? We are one of the world’s leading and most extensive smartcard payment systems, with over 75,000 readers deployed in the market. We have more than 8,000 service providers across different businesses using Octopus payment platform. We have over 32 million Octopus cards and products...

DO YOU LIKE NUMBERS?

We are one of the world’s leading and most extensive smartcard payment systems, with over 75,000 readers deployed in the market.
We have more than 8,000 service providers across different businesses using Octopus payment platform.
We have over 32 million Octopus cards and products in circulation.
We handle over 14 million transactions a day with transaction value exceeding HK$188 million.
You probably have 1 Octopus in your wallet!

 

OUR MISSION

We are a team of creative professionals with the mission to make everyday life easier for our customers by applying innovative ideas through secure and robust technology.

 

AT OCTOPUS, NO ONE WILL BE TREATED AS A STAFF NUMBER!

We support each other as equal partners!
Grasp the opportunity to join us, and MAKE A DIFFERENCE in your LIFE!

Senior Manager, Equipment Maintenance Services (Operations Department)

Job level Senior
Work exp 12 Years To 15 Years or above
Education Bachelor Degree
Location Kowloon Bay
Employment type Permanent
Benefits 5-day week, Medical plan, Performance bonus, Transportation allowance, Dental plan
Industry Financial Services
Job function Engineering > Electrical / Electronic Engineering
Information Technology > Testing
Information Technology > Engineering - Hardware
Published On 21/01/2017
ref. OCL/OPS/2016-096

Create more incredible numbers by:

  • managing the Equipment Maintenance Services through formulating and reviewing working procedures, developing production and quality standards for the achievement of the production efficiency and effectiveness
  • managing the teams to work closely with Sales Team to plan and forecast the reader inventory to ensure operational efficiency in reader's demand and supply, order processing, distribution and maintenance services

  •  

    achieving both financial KPIs and non-financial KPIs, and ensure the responsible KPIs are aligned with the organization's VMV (vision, mission, core values)
  • managing the teams to meet the SLAs and KPIs regarding the maintenance contract with business partners and shareholder service providers
  • planning and organizing the resources to meet seasonal volume, sales and marketing campaigns and projects
  • managing the performance of outsourcing vendors/suppliers to ensure they meet our service level agreement and customer requests, and ensure their performance are efficient and cost effective
  • negotiating and reviewing quotations with suppliers of related reader components and parts
  • bringing continuous improvements on processes and productivity to achieve higher efficiency and control measures to shorten the turnaround time and minimize costs
  • providing technical advice, assessment and support new product design and development

 

A right fit for your portfolio?

  • A degree holder in Electronic Engineering or related discipline
  • Minimum 15 years of experience in electronic engineering and/or equipment maintenance field, with at least 8 years in managerial position
  • Solid experience in equipment maintenance services management, quality control and assurance process for electronic devices
  • Proven experience in logistics management of reader is required 
  • Able to handle multi-tasks, detail-oriented and able to produce high quality deliverables under tight deadlines and budgets
  • Good stakeholder management and project management skill
  • Strong planning and organizing skill, especially workforce planning
  • Committed to timeline and deliverables
  • Proficient in spoken and written English and Chinese 
  • Candidates with less experience would be considered as Manager, Equipment Maintenance Services

 

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: recruit@octopus.com.hk

Visit our web site: http://www.octopus.com.hk

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks, you may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training &development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.