AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance. AXA Hong Kong is committed...
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

Senior Manager, Policy Administration Project

Job level Senior
Work exp No work experience
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Insurance
Job function Insurance > Others
Published On 11/10/2016
ref. 160001PH_98384
Responsibilities:
  • Manage the fixing and remedial actions incurred from production issues through closely working with Business Transformation Office (BTO) and related project teams
  • Participate in projects (including product development; operation control and customer service enhancement), budgeting and planning of the department
  • Review and comment on project BRS to ensure POS related processes and requirements are properly designed
  • Participate in system modifications to strive for continuous improvement in efficiency and quality of the operation and ultimately improve customer experience
  • Ensure POS operation complied with compliance / regulation requirement and guidelines
  • Proactively strive for improvement areas on HK & SPC operation
  • Regular review on existing processes to strive for efficiency improvement and elimination of operation risk
  • Regular update on procedure manual



Requirements:
  • University Graduate or above
  • At least 8 years' or above working experience in insurance field of which at least 5 years at supervisory / management level
  • Solid experience in project management
  • Having the knowledge of the occupation or field of work necessary to perform the job. This includes having specific expertise in the technical aspects of the job as well as having the computer skills needed for effective job performance
  • Strong leadership skills in setting strategic vision and direction for staff
  • Strong planning in establishing priority and organizing teamwork
  • Good negotiation skills
  • Good people management skills