Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions,...

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.

Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve over 24 million insurance customers and have £509 billion of assets under management as at 31 December 2015. Prudential plc is listed on stock exchanges in Hong Kong, London, New York and Singapore.

Please visit  www.prudential.com.hk for more information.

Senior Officer, Customer Call Centre (Inbound)

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Benefits 5-day week
Industry Insurance
Job function Insurance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 16/11/2016
ref. MKT-SO-151587

Responsibilities:

  • Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
  • Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling
  • Arrange follow up call to respond to customer feedback in a timely and professional manner
  • Assist team supervisor to handle escalated case by offering the best alternative to client.
  • Provide on-the-job support to junior team members on complex enquiries

 

Requirements:

  • Bachelor degree holder in any discipline
  • Minium 5 years of experience in Customer Service / Call Centre experience
  • Equipped with excellent servicing mindset, plus strong problem solving skills
  • Customer focused and result oriented, with the ability to work under pressure and in a changing environment
  • Highly organized and able to meet tight deadline
  • Hands on MS Office knowledge

Candidate with less experience will be considered as Officer

For other vacancies, please visit our website at https://prucareer.prudential.com.hk

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.