Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.
Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve over 24 million insurance customers and have £509 billion of assets under management as at 31 December 2015. Prudential plc is listed on stock exchanges in Hong Kong, London, New York and Singapore.
Please visit www.prudential.com.hk for more information.
Senior Officer, Customer Relations
|Work exp||Minimum 3 Years|
|Education||Form 7 or DSE|
|Employment type||Full Time|
Sales / Business Development / Customer Service > Customer service / Sales Support
Marketing / Public Relations > Marketing - Market Research
Insurance > Others
Resolve the Customer feedback cases from regulatory bodies, sales channels, staff and customers by offering options and solutions.
Handle correspondences enquiries by fax, email, letter within company standards.
Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point through complaint investigation and discuss with the Manager to drive relevant departments to improve customer experience.
Conduct UAT on system enhancement (CFS and Prulife) and feedback to CSOE to ensure the completeness and accuracy of the enhancement. Assist in preparing monthly reports for customer feedback cases progress to Sales Channels and Compliance.
Minimum 3 years of experience in Customer Service Operations
Experience in insurance or finance industry
Able to work in a fast-paced business environment
Able to meet tight timeline and work independently
Fluent in written and spoken English & Chinese
Proficient in Microsoft Office including MS word, excel, and Chinese word processing