Join Bank of China (Hong Kong) Be a dynamic member of our team We commit to excellence and professionalism We value people Reference Number 492281Company BOCHKDepartment Bank-wide Operation DepartmentBusiness Area Bank Operations

Join Bank of China (Hong Kong)

Be a dynamic member of our team

  • We commit to excellence and professionalism
  • We value people

Reference Number 492281
Company BOCHK
Department Bank-wide Operation Department
Business Area Bank Operations

Senior Operation Manager (Branch Services Centre)

Job level Middle
Work exp Minimum 6 Years
Education Bachelor Degree
Location Central
Employment type Full Time
Industry Banking
Job function Banking / Finance > Legal / Compliance
Operations > Operations
Banking / Finance > Operations
Published On 07/10/2016
ref. 492281

Responsibilities:

  • Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management, etc
  • Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
  • Coordinate, manage and resolve problems during different stages from project initiation to its implementation
  • Produce documentation on operating procedures and operating guideline
  • Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
  • Perform other duties as delegated and assigned by the management

Requirements:

  • Degree holder in Business Administration, Information Technology, Legal or related discipline
  • At least 6 years experience in banking or financial industry, in which at least 2 years on supervisory level
  • Six Sigma Green Belt holder would be a definitely advantage Substantial knowledge and exposure in branch banking operations is a must
  • Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
  • Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
  • Strong organizational, analytical, time management skills and risk awareness
  • Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
  • Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “http://www.bochk.com

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.