Senior Operation Officer / Operation Manager (Branch Services Centre)


  • Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management, etc
  • Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
  • Coordinate, manage and resolve problems during different stages from project initiation to its implementation  
  • Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness Perform other duties as delegated and assigned by the management
  • Produce documentation on operating procedures and operating guideline


  • Degree holder in Business Administration, Information Technology, Legal or related discipline
  • At least 5 years experience in banking or financial industry, in which at least 1 year on supervisory level
  • Six Sigma Green Belt holder would be a definitely advantage
  • Substantial knowledge and exposure in branch banking operations is a must
  • Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
  • Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
  • Strong organizational, analytical, time management skills and risk awareness
  • Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
  • Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included
  • Less Experience will be considered as Senior Operation Officer

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “” 

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Job level Middle
Work exp 5 Years
Education Bachelor Degree
Industry Banking
Job function Banking / Finance (Operations)
Location Hong Kong
Employment type Full Time
Published On 07/10/2016