MPFA was set up in September 1998 under the Mandatory Provident Fund Schemes Ordinance (Cap. 485). Our mission is to regulate and supervise privately managed provident fund schemes; to educate the working population about saving for retirement and the role of the MPF System as one of the pillars supporting...

MPFA was set up in September 1998 under the Mandatory Provident Fund Schemes Ordinance (Cap. 485). Our mission is to regulate and supervise privately managed provident fund schemes; to educate the working population about saving for retirement and the role of the MPF System as one of the pillars supporting retirement living; and to lead improvements to provident fund systems to make them more efficient and user-friendly, and better meet the needs of the working population.

Staff are our most valuable asset. We are looking for talents who are willing to adopt our core values in performing their work: Commitment, Quality, Teamwork and Community Perspective; and share our concern for the retirement protection of Hong Kong’s workforce. Those who are interested in pursuing our mission and developing their careers in MPFA are invited to join us.

Support Analyst

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location Kwun Tong
Employment type Full Time
Industry Others
Job function Information Technology > Help Desk / IT Support
Information Technology > Others
Published On 11/11/2016
ref. 65/2016-CP

The Job

  • To receive IT helpdesk calls and provide IT technical support (e.g. desktop hardware and software installation, relocation, and troubleshooting) for user community with escalation and follow-ups until problems are resolved;
  • To execute IT system routine activities including daily system health and security checks, backup operation and other data center operation;
  • To perform IT inventory management and execute IT tasks as per procedure and documentation; and
  • To support IT project implementation.

The Person

  • A recognized diploma, preferably in Computer Science or Information Technology, or equivalent;
  • At least 1 year’s relevant experience in enterprise data center operation or IT Helpdesk support;
  • Hands-on technical experience in at least two of the following areas:

          - Microsoft Office Word, Excel, PowerPoint and Access          

          - Microsoft Office macro VBA programming

          - Microsoft Windows                                                            

          - Lotus Notes

          - Local Area Network

          - Enterprise data backup software

  • Good command of written and spoken English and Chinese;
  • Good interpersonal, communication and organization skills; and
  • Customer-oriented, independent and a good team player.

 

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

 

To Apply

Interested candidates are invited to apply by sending full career details and application letter, quoting the job reference number, with information of current / expected remuneration, availability, to the email address hrdmpfa@mpfa.org.hk or the address below:

The Human Resources Department, MPFA

Level 8, Tower 1, Kowloon Commerce Centre

51 Kwai Cheong Road, Kwai Chung, Hong Kong

The information provided will be kept confidential and only be used for application processing. The closing date for application is 25 November 2016 or postmarked on 25 November 2016. Applicants not invited for interview by the end of January 2017 may assume that their applications are unsuccessful and their applications will not be retained for more than two years. For enquiries, please call 2292 1025. MPFA is an equal opportunities employer.