Support Engineer, Thales e-Security - APAC

Job level Entry
Education Bachelor Degree
Language Chinese - Mandarin, English
Location Wanchai
Employment type
Benefits 5-day week, Medical plan
Industry Engineering / Technical Services / Others
Job function Engineering > Others
Published On 02/06/2017
ref. 1615249

 

Responsibilities

 

  • As a L1 / L2 Support Engineer in Customer Support Department
  • Provide Post-Sales support of all TeS products mainly in HSM (Hardware Security Module) through Helpdesk system.
  • Provide APAC Customer Support team with Level 1 / 2 support to ensure that any Support queries coming from internal are dealt within timely manner, recorded in our database and within SLA. Provide weekly task report to APAC Support Manager.
  • Maintain and build the Support testing environment with APAC Support Team.
  • Provide telephone and on-site Hardware support to users and resellers
  • Achieve customer satisfaction after sales service to users and resellers
  • Carry out testing failure analysis and corrective actions
  • Maintain customer service documentation system
  • Maintain up-to-date product knowledge and services offering and make efficient use of the resellers/user through which the information are made available

 

 

 

Requirements:

 

  • A degree or above in a computer-related field (Computer Science, Computer Engineering, Systems Analysis, etc.) or a similar discipline.
  • The CISSP or MCSE qualifications would be useful for this role. The candidate should have gained these certifications, or be keen to do so.
  • Highly motivated with ‘can do’ attitude, positive minded, energetic & proactive
  • Act with honesty & integrity
  • Be well organised and able to remain calm and focused under pressure
  • Rational thinker
  • Be flexible to working unsocial hours at times to manage escalations during weekends
  • Persuasive style of working, but be able to assert when required
  • Deals effectively with failure; demonstrates ability to learn from mistakes
  • Excellent verbal, written & listening skills
  • Manage technical escalations, keeping customer informed and the Support desk
  • Commercially aware, customer focused
  • Fresh Graduates will be considered

 

Interested parties please send your detailed resume with expected salary in WORD format to recruit.hk @thalesgroup.com

 

Thales is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.