Support Engineer, Thales e-Security - APAC

Job level Entry
Education Bachelor Degree
Language Chinese - Mandarin, English
Location Wanchai
Employment type
Benefits 5-day week, Medical plan
Industry Engineering / Technical Services / Others
Job function Engineering > Others
Published On 02/06/2017
ref. 1615249




  • As a L1 / L2 Support Engineer in Customer Support Department
  • Provide Post-Sales support of all TeS products mainly in HSM (Hardware Security Module) through Helpdesk system.
  • Provide APAC Customer Support team with Level 1 / 2 support to ensure that any Support queries coming from internal are dealt within timely manner, recorded in our database and within SLA. Provide weekly task report to APAC Support Manager.
  • Maintain and build the Support testing environment with APAC Support Team.
  • Provide telephone and on-site Hardware support to users and resellers
  • Achieve customer satisfaction after sales service to users and resellers
  • Carry out testing failure analysis and corrective actions
  • Maintain customer service documentation system
  • Maintain up-to-date product knowledge and services offering and make efficient use of the resellers/user through which the information are made available






  • A degree or above in a computer-related field (Computer Science, Computer Engineering, Systems Analysis, etc.) or a similar discipline.
  • The CISSP or MCSE qualifications would be useful for this role. The candidate should have gained these certifications, or be keen to do so.
  • Highly motivated with ‘can do’ attitude, positive minded, energetic & proactive
  • Act with honesty & integrity
  • Be well organised and able to remain calm and focused under pressure
  • Rational thinker
  • Be flexible to working unsocial hours at times to manage escalations during weekends
  • Persuasive style of working, but be able to assert when required
  • Deals effectively with failure; demonstrates ability to learn from mistakes
  • Excellent verbal, written & listening skills
  • Manage technical escalations, keeping customer informed and the Support desk
  • Commercially aware, customer focused
  • Fresh Graduates will be considered


Interested parties please send your detailed resume with expected salary in WORD format to


Thales is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.