LazyBug Studio Ltd. is a Hong Kong software development company that is specialised in game, web and mobile application development. To provide a one-stop software development service to Asia Pacific, LazyBug also delivers professional design and 3D computer graphics solutions. Ever since the evolution...

LazyBug Studio Ltd. is a Hong Kong software development company that is specialised in game, web and mobile application development. To provide a one-stop software development service to Asia Pacific, LazyBug also delivers professional design and 3D computer graphics solutions. Ever since the evolution of mobile technology, high-speed delivery has been increasingly on demand. LazyBug is well aware of the fact that rigorous quality control measure is the key to deliver efficient applications. LazyBug believes what leads an organisation to success is the people, so it invests enormously on its employees.

For more information about us, please visit  www.lazybugstudio.com

System & Application Support

Job level Entry
Work exp 1 Year To 2 Years
Education Diploma / Certificate
Location Hunghom
Employment type Full Time
Benefits 5-day week, MPF, 13-month pay, Education subsidies, Medical plan
Industry Information Technology
Job function Information Technology > Application Development
Information Technology > Network / System Admin
Information Technology > Software Development
Published On 28/11/2016

Responsibilities:

  • Provide daily emails and live chat technical support to end users
  • Collect user requests and bug reports for in-house software products
  • Understand and have knowledge in the technical issues raised by the customers, and be able to configure, trouble shoot and resolve their complex issues
  • Identify, isolate, replicate, and report defects and verify defect fixes
  • Perform software testing for our in-house products
  • Work closely with internal parties to increase customer satisfaction and resolve customer issues
  • Be flexible with work schedule to accommodate customer needs after hours, weekends, and holidays as required

 

Requirements:

  • Holder of High Diploma or above in Computer Science or IT related disciplines
  • Solid experience in system, application & user support
  • 1 to 2 years of software testing experience desired
  • Good command of English, Chinese and Mandarin
  • Proactive, self-motivated, hardworking and a team player with good trouble-shooting and communication skills
  • Customer oriented, independent and able to work under pressure
  • Willing to work outside office hours when required

We offer rewarding career with attractive remuneration package including 5-days week, Double pay, Medical scheme, Study sponsorship scheme to the right candidates. Interested candidates should send FULL RESUME with Current & Expected salary to recruit@lazybugstudio.com.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.