A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Team Lead, Customer Due Diligence

Job level Entry
Work exp Minimum 10 Years
Education Associate Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Others
Published On 11/11/2016

Commercial Banking – CMB Chief Operating Officer’s Office
Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Team Lead, Customer Due Diligence. 

Principal responsibilities

  • Lead a team of  CDD Managers to engage existing corporate customers in the completion of   Customer Due Diligence (CDD) profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects
  • Ensure timely completion of CDD reviews and full compliance to the regulatory / Group requirements by closely monitoring of team’s performance, collaboration with internal stakeholders and overseeing the execution of CDD reviews by offshore service teams
  • Take ownership on  the delivery of seamless customer experience during CDD reviews by acting as the focal point between frontlines and customers
  • Maintain high standards of internal control and drive consistency and common standards across all business segments
  • Actively participate in CDD related process reviews for corporate customers with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time

Requirements

  • University degree in a related discipline or other relevant qualifications
  • Minimum 10 years of work experience in providing high standard of customer service in banking industry and no less than 5 years of supervisory experience of sales and customer service teams
  • Sound knowledge in commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
  • Strong attentiveness to detail, with ability to work independently and under pressure
  • Sound communication, interpersonal and organization skills
  • Good sense of commercial judgment
  • Compliance and risk management mindset
  • Ability to manage multiple stakeholders and manage conflicts
  • Proficiency in both spoken and written English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers 

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail :  reccmb@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.