AGS Group (AGS) is a privately owned executive search firm. Our Top 10 Clients are all Fortune 500 companies in Asia Pacific and US. Out of our clients, most of them are from the consumer industry, which includes FMCG, retail, hospitality, property and the financial services sector and the industrial...

AGS Group (AGS) is a privately owned executive search firm. Our Top 10 Clients are all Fortune 500 companies in Asia Pacific and US. Out of our clients, most of them are from the consumer industry, which includes FMCG, retail, hospitality, property and the financial services sector and the industrial sector. Other major sectors include technology and pharmaceuticals. AGS focuses to build "depth" with clients, working with them in more locations and more levels in their organizations, anchored on a give-and-take approach and unrelenting commitment to put clients' interest ahead of ours. We have proved to be efficient since we know the market better: Our number of days to complete assignments is much shorter than that of other international search firms. To learn more about our recruitment services, please visit our company website: www.agsgroup.com.hk

Technology Innovation Manager -Customer Experience (Circa. HK$800K-1Mp.a)

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Skill Digital Product Development, Digital Production Management
Location Hong Kong
Employment type Permanent
Industry Retail - Others
Job function Information Technology > Product Management / Development
Published On 15/11/2016
Salary (HKD) $60,000 - $80,000

As a Technology Innovation Manager -Customer Experience, you will be responsible for:

  • Leading a team of Customer Experience Analyst and Manager in deploying new technology for an outstanding mall experience
  • Launching customer relationship management (CRM) platform, mobile apps , WeChat integration app, and digital marketing campaigns for better online-to-offline (O2O) experience Identifying and implementing digital initiatives for enriching shopper’s experience in mall
  • Implementation system to perform analysis on customer behavior, foot traffic and etc to gather in-depth shopper behavior measurements Working collaboratively with various business units and external consultants to ensure quality and timely delivery of digital projects
  • Keeping up with emerging technologies and industry trends to recommend adoption to top management for further achieving business growth objectives

You have to satisfy the following criteria to qualify for the role:

  • Degree holder in Marketing, Information Technology or equivalen
  • 10+ years of experience in the User Experience Development field with IT experience
  • Experience in handling User Experience activities for both Hong Kong and Mainland China would be an advantage
  • A sharp, innovation team player with good leadership and analytical skills; detail-minded, organized, committed and reliable
  • Fluent spoken and written English and Chinese (Cantonese & Mandarin)

 

Ibterested party, pls email your cv at doris.mok@agsgroup.com.hk