About The Hong Kong Jockey Club
Remarkable Careers
A world-class horse racing operator and one of the world’s largest charity contributors, donating a record HK$3.9 billion in 2015/16. A major taxpayer, Hong Kong's largest by far, generating HK$20.9 billion in 2015/16 for public funds. A pioneer in technology, striving for the highest levels of customer service. A membership club, recognised as one of Asia’s most prestigious. Above all an organisation dedicated to the overall betterment of Hong Kong. This is The Hong Kong Jockey Club, a truly remarkable organisation offering you a rewarding career with unparalleled prospects for growth and development.
發展理想事業
馬會是世界級賽馬機構,也是全球最大慈善公益機構之一,在二一五/一六年度的慈善捐款,達破紀錄的三十九億港元;馬會亦是全港最大的單一納稅機構,在同年為政府庫房帶來二百零九億港元的稅款。此外,馬會採用先進科技,為顧客提供優質服務;亦是亞洲區內最尊貴的會員會所之一。馬會一直致力建設更美好香港,在這裡,你可以發揮所長、盡展抱負。
Telebet Officer/Telebet Supervisor

The Department

 

Our Telebet Department is one of the betting services and information channels of the Club. It has 4 mega contact centres providing 7x24 services, and sophisticated interactive voice response systems offering quality betting entertainment services to target customers.


The Job

You will:

  • manage a large pool of part-time staff to meet target service levels and performance standards.
  • plan and conduct mass operator training
  • provide assistance to operations from operations planning, workforce management, to people development
  • execute strategic recruitment programs to sustain manpower strength and meet customer demand
  • implement procedures and controls to ensure compliance and quality of work, participate in projects development and implementation

About You
You should:
  

  • tertiary education, preferably a degree in business related disciplines, with a minimum of 3 years’ supervisory experience in operation and customer service environment.
  • excellent communication skills in English and Chinese, good command of Putonghua will be an advantage.
  • initiative, ability to work independently with good leadership skills and business acumen.
  • to prepare to work on shift until late night including weekends and public holidays.


Candidate with less experience will be considered for the position of Telebet Supervisor.


Terms of Employment


The level of appointment will be commensurate with qualifications and experience. 


 

How to Apply

Please fax/mail your resume, complete with expected salary and job reference to:
Email: recruit3@hkjc.org.hk
Fax: 2881-7966
Mail: The Human Resources Department
The Hong Kong Jockey Club
1 Sports Road, Happy Valley
Hong Kong


 


Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.