A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Wealth Coach Manager

Job level Middle
Work exp 5 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 28/11/2016

Retail Distribution – Wealth Sales Distribution Department

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our   one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 170 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking high caliber professionals to join our Wealth Sales Distribution Department as Wealth Coach Manager.

Principal responsibilities

  • Assist the team head in building a sustainable sales force, enhance staff capability and performance
  • Design and review coaching plan and training materials by working closely with internal stakeholders to enhance the technical knowledge/skill for branch sales staff
  • Coach sales staff to improve customer satisfaction and deepen the relationship with the Bank
  • Provide deep dive support to branch network and ensure the sales quality, compliance and regulatory requirements are up to standard

 Requirements

  • University degree in Business Administration or a related discipline
  • At least 5 years of frontline banking sales experience with proven leadership and coaching abilities
  • Sound judgment with good interpersonal and coaching technique
  • Proficiency in both English and Chinese
  • Passes in the HKSI Licensing Examinations, Insurance Intermediaries Qualifying Examinations and attains relevant professional qualifications such as CFA/CFP/FRM an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : recruit01@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.