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To handle a Gen Y, be one

Question :

I have just started managing a small team, but one staff member is proving difficult to manage. Maybe it is because she is Gen Y, but her requests are never-ending. I try to imagine myself in her position and think how I can accommodate her. But sometimes it’s beyond my control and her requests can be quite trivial. I don’t want my boss to think I can’t cope with managerial duties, but I’m struggling. Any advice?

Posted by Middle Mgt on Saturday, 28 Jun 2014

Comments :

Gen Ys grew up on the internet. They see everything as projects, feel at ease with technology, have fun and disrespect the status quo. These values drive their daily behaviour at work. The easiest way to manage your Gen Y is to behave like one. 
The best leaders are those who collaborate, adapt and engage customers and team members. I would like to share with you an “ABC” model. 
Attitude – your attitude defines you. Treat Gen Ys as friends and help them succeed in what they do. They are hungry for feedback and recognition for their efforts. But you need to set guidelines, such as a fixed time to meet to exchange ideas and requests. Set a framework on what is and what is not acceptable. 
Belief – your Gen Y believes in flexibility and will prefer to have her employer listen to her ideas. This is about you and your value system; once your belief is aligned with hers, you can get the best out of her.
Change – you learn something new every day. Share this learning with your team. If you ask your Gen Y for her thoughts,you stay one step ahead. Be prepared to grow with her by continuing to learn new practices together.
By applying this ABC model consistently, you will be a better leader who gets things done by influencing others effortlessly. Soon, you will see your Gen Y start treating you as a mentor rather than a manager. Your career will be an easier and more satisfying one.


Sidney Yuen, chairman and CEO, HBC, is an expert in the human resources outsourcing, technology and consulting fields


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