Company Overview
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Job Duties:
Supervise the IT Service Desk staffs, providing guidance and support to ensure smooth functioning of the team
Oversee and prioritize daily IT Service Desk operational tasks, ensuring timely resolution of issues and efficient service delivery to end-users
Manage and administer the ServiceDesk ticketing system (e.g. ServiceNow) function, ensuring that requests and incidents are logged, escalated, tracked, and resolved within agreed and SLAs.
Monitor IT system performance and metrics, identifying affected areas and take appropriate escalation timely.
Job Requirement:
At least 2-3 years' experience in Service Desk support
Strong IT project management skill.
Knowledge of ITIL-based service management processes including incident, problem and change management and ISO20000 best practices is preferable.
Job details
- Work Exp
- 2 Years
- Education
- F.5 - F.7 or DSE
- Industry
- Information Technology
- Job Function
- Information Technology > Help Desk / IT Support
- Location
- Kowloon Bay
- Employment Type
- Full Time
- Published On
- 4 Aug 2026