Company Overview
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Job Duties:
Handling phone calls, emails, and walk-in enquiries from the public, providing clear step-by-step guidance on system usage, processes, and procedures
Delivering timely first-level troubleshooting and resolution for public users encountering issues related to system access, navigation, and functionality
Supporting internal staff with system-related queries, troubleshooting, and access management to maintain operational efficiency
Recording all support requests in the helpdesk ticketing system, prioritising issues based on urgency, and monitoring resolution progress to ensure timely follow-up and case closure
Perform other IT-related duties as instructed
Job Requirement:
F.5 graduated with 5 subjects passed in HKCEE / HKDSE
At least 2 year' post-qualification information technology experience
At least 1 year' experience of support in PC hardware, Microsoft Windows and Office.
At least 1 year' experience of Helpdesk Call Handling.
Have good communication skills.
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.
For more job opportunity, please visit our website: www.clts.com
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Job details
- Work Exp
- 2 Years
- Education
- F.5 - F.7 or DSE
- Industry
- Information Technology
- Job Function
- Information Technology > Help Desk / IT Support
- Location
- Within Hong Kong
- Monthly Salary (HKD)
- HK$20,000 – HK$23,000
- Employment Type
- Full Time
- Benefits
- Medical plan
- Published On
- 20 Aug 2026