Company Overview
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
Job Duties:
Assistant Leadership: Act as the Assistant to the Service Desk Manager to oversee overall service quality, team performance, and operational excellence.
Team Supervision: Supervise IT Service Desk staff, providing front-line guidance, coaching, and support to ensure a smooth-functioning team.
Store Support Management: Oversee and prioritize daily IT Service Desk operational tasks, with a strong focus on store support services (ensuring swift resolution of retail/outlet-related incidents).
Incident & SLA Management: Manage and administer the ServiceDesk ticketing system (e.g., ServiceNow), ensuring requests and incidents are logged, escalated, tracked, and resolved within agreed SLAs.
Job Requirement:
F.5 or above
At least 3 years' experience in servicedesk management
Prior experience in retail, F&B, or store support operations is highly preferred.
Proven experience as a team leader, supervisor, or senior agent in a Service Desk, Call Center, or NOC environment is a definite advantage.
Solid experience with IT Service Management (ITSM) frameworks and ticketing systems (e.g., ServiceNow) is required.
Knowledge of ITIL-based processes (Incident, Problem, and Change Management) and ISO20000 best practices is preferable.
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.
For more job opportunity, please visit our website: www.clts.com
The personal information collected is strictly for recruitment purpose only
Job details
- Work Exp
- 3 Years
- Education
- F.5 - F.7 or DSE
- Industry
- Information Technology
- Job Function
- Information Technology > Help Desk / IT Support
- Location
- Kowloon Bay
- Monthly Salary (HKD)
- HK$25,000 – HK$28,000
- Employment Type
- Full Time
- Published On
- 16 Sep 2026