IT Deskside Support (Central, $18K - $22K)

Key Responsibilities

• Provide first-line and second-line technical support to end users, responding to helpdesk tickets, hotline enquiries, and troubleshooting IT-related issues.

• Perform daily IT operations and maintenance, including the installation, configuration, upgrading, and patching of hardware, operating systems, and application software.

• Manage and support IT assets and equipment within the PC/LAN environment, ensuring optimal performance and security.

• Administer user accounts, access rights, and system permissions in accordance with IT policies and procedures.

• Support and maintain network infrastructure, desktop environments, mobile devices, and communication systems.

• Provide on-site technical support for meetings, conferences, training sessions, and corporate events, including video conferencing and collaboration tools.

• Assist in system monitoring, maintenance activities, technology upgrades, and IT-related projects.

• Maintain accurate documentation of IT assets, configurations, procedures, and support activities.
  

Requirements

• Diploma or above in Computer Science, Information Technology, or a related discipline.

• Minimum 2 years of hands-on experience in IT support, helpdesk, desktop support, or system administration.

• Experience in the Banking or Securities industry is an advantage but not essential.

• Solid knowledge of PC hardware, software installation, LAN/WAN, network configuration, troubleshooting, and maintenance.

• Hands-on experience supporting:

  • Microsoft Windows operating systems

  • Microsoft 365 and Microsoft Office applications

  • Microsoft Active Directory, including user and group management, Group Policy, DNS, DHCP, and identity lifecycle management

  • Microsoft Exchange Server 2019

• Experience supporting enterprise mobility solutions such as Ivanti EPMM (formerly MobileIron) is preferred.

• Familiar with voice and unified communication systems, including Cisco Unity Connection and Cisco Unified Communications Manager (CUCM).

• Experience supporting video conferencing platforms and meeting room technologies.

• Strong problem-solving, communication, and customer service skills.

• Proficiency in written and spoken English and Chinese, including Cantonese and Mandarin.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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