Equal Opportunities Officer (Complaint Services)

(Monthly salary of HK$66,075 to HK$83,140, Two-year non-established position)

The Duties

• Investigate into complaints lodged under the anti-discrimination legislation and make recommendations on the basis of information gathered;

• Conduct conciliation to resolve disputes related to discrimination complaints;

• Handle the EOC self-initiated/follow-up action on potential/possible unlawful acts of discrimination;

• Answer public enquiries under the anti-discrimination legislation;

• Participate and/or support senior officers in intra/inter-divisional projects and task groups; and

• Undertake any other duties as assigned, including but not limited to internal transfer to other divisions within the EOC.

The Person

• University graduate;

• At least 5 years of full-time post-qualification relevant work experience, preferably in complaint handling, dispute resolution, investigation or conciliation in public organisations;

• Training in dispute resolution/mediation, experience in law enforcement/public administration and/or legal knowledge would be an advantage;

• Good understanding of issues relating to discrimination and equal opportunities;

• Good analytical and critical thinking, communication, interpersonal, and problem-solving skills, with a team-oriented mindset;

• Good command of spoken and written Chinese and English; and 

• Motivated and committed to the EOC’s vision, mission and values.

Appointment of this non-established position will be on two-year agreement terms renewable depending on service needs and performance.  The remuneration package will consist of a basic salary and a cash allowance in accordance with the EOC’s policy.  The appointee will also be eligible for a gratuity on completion of the agreement subject to satisfactory performance and conduct.

Appointee holding this non-established position with satisfactory performance may apply for transfer to other established positions of the same role or other roles within the EOC when suitable vacancies arise.

To Apply

Interested applicants should send an application letter enclosed with a detailed CV (including grades/scores of English language and Chinese language in public examinations, e.g. HKCEE/HKALE/HKDSE or IELTS, etc.), marked confidential and specifying the post applied for, to Director (Corporate Planning & Services), Equal Opportunities Commission, 16/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong on or before 2 October 2026. Applicants shortlisted for further consideration will normally be contacted in around six weeks from the closing date of application.  The information provided will be treated in strict confidence and will be used for employment purpose only.  Information of unsuccessful applicants will be destroyed two years after the recruitment exercise is completed. For more information on the EOC, please visit our website at http://www.eoc.org.hk.

    WE ARE AN EQUAL OPPORTUNITIES EMPLOYER