度假區熱線中心代表 - 全職

Job level Entry
Location
Lantau
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Administration > Receptionist
Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Published On 18/07/2019
ref. 578648BR

工作概要:

5-day week at Hong Kong Disneyland Resort:

When operational and business needs allow, our full time Cast Members / employees will be scheduled two days off per week.

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Monthly base salary including allowance starts from HK$16,400

職責:

  • Handle high volume of phone calls, which may be called for different purposes, from our Guest
  • Provide one-stop excellent Guest services promptly
  • Operate Resort Call Center systems and applications in an accurate and efficient manner

基本條件:

  • Ability to speak fluent Cantonese, English, and Putonghua
  • Ability to reflect a professional image while maintaining Guest privacy
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Good team player, self-initiative and strong sense of responsibility
  • Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

理想條件:

  • Preferably with previous work experience in Hotel, customer services, or tourism industry
  • Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
  • Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

#LI-DNI

其他資訊:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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Keyword:hotelexp,hkdlaug,bazaarjob

關於 香港迪士尼樂園度假區:

自香港迪士尼樂園度假區於 2005 年開業以來,已招待了來自香港、中國大陸、東南亞及其他海外地區數以百萬名賓客。作為中國首個迪士尼度假區,此處設有前所未有的獲獎娛樂設施,以及為國際來賓度身訂造的賓客服務,全部皆由度假區內能操多國語言的演藝及工作人員用心為賓客呈獻。

關於 華特迪士尼公司:

華特迪士尼公司,以及其附屬公司及隸屬機構,是頂尖多元化國際家庭娛樂及媒體企業,業務遍及以下範疇:媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初,只是一間卡通工作室,發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事及體驗;其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務,僱員及演藝人員攜手協力,創造全球和當地都珍愛的娛樂體驗。

這個職位隸屬於 Hongkong International Theme Parks Limited,其所屬的業務部門是 香港迪士尼樂園度假區。