We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation.Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver...

We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation.

Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.

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4PL Global Origin Service Manager

Job level Senior
Work exp Minimum 10 Years
Education Not applicable
Location
Kwai Chung
Employment type Full Time
Benefits 13-month pay, 5-day week, Insurance plan, Medical plan, Shuttle bus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Supply Chain / Logistics
Logistics / Transportation > Warehousing / Storage / Distribution
Published On 10/02/2020

Position Summary:

The 4PL Global Origin Service Manager leads a team of Operational Key Account Managers to ensure a smooth on-the-ground collaboration of origin related activities which involve carriers, 2PLs, vendors and local customer stakeholders.

 

Responsibilities:

  • Act as the primary and escalation point of 4PL origin management contact for customer;
  • Maintain and drive the overall in-country operation strategies;
  • Suggest and participate in continuous improvement projects related to origin operations activities;
  • Review and monitor relevant KPI results and auditing for and on behalf of customer;
  • Provide operational management support, advice and expertise to the operational key account team in accordance with KPI and objectives, company procedures, SOP, infrastructure of subcontractors etc.;
  • Communicate clearly the progress of monthly and quarterly initiatives to customer
  • Drive for highest quality of operation service excellence, productivity, security measure and compliance and potential cost reduction in the operation

 

Requirements:

  • Degree holder with at least 10 years of operational working experience in global forwarding / logistics company;
  • Minimum 7 years of experience in CFS Warehousing Operation, contract logistics and related matters;
  • Solid knowledge of ocean freight, air freight and trucking operation is a MUST
  • Strong exposure and knowledge on 3PL and Order/Freight Management operations; 
  • Experience in Buyers Consolidation Operations services is preferred;
  • Experience in serving global customer in retail sector is recommended.