RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

8 Customer Service Officers , Call Centre (Luxury Product, KLB)

ref. SS8888

Responsibilities :

  • Handle customer service hotline and provide the first level of support
  • Provide quality customer service to customers over the phone or email
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc.
  • Handle escalated cases that do not fall within FAQs
  • Listen, probe and question in order to clarify and understand customer needs.
  • Follow-up on outstanding cases and perform call back to customers if necessary
  • Work as a team and ensure that the contact centre service level is met

Requirements

  • 1 to 2 years of customer service experience
  • No experience can be consider as traning provided
  • A team player with good writing, interpersonal and communication skills
  • An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision

Interested applicant, please email your resume in ms words format.

We regret that only short-listed candidate will be notified.