Asendia Hong Kong Limited was founded in 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international e-commerce and mail shopping providers, offering a diverse range of cross-border services for business and commerce.  To cope with our strategic business...

Asendia Hong Kong Limited was founded in 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international e-commerce and mail shopping providers, offering a diverse range of cross-border services for business and commerce.  To cope with our strategic business growth, we open job opportunity for enthusiastic, motivated and high caliber individual to join our company.

 

You are welcome to visit our website for more information www.asendia.hk

 

Account Service Executive / Assistant (Customer Service)

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Tsuen Wan
Employment type Full Time
Benefits 13-month pay, 5-day week, Medical plan, Performance bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Published On 19/10/2019

Responsibilities:

  • Provide customer service to follow-up customer enquiries and issues, resolve problems and complaints from our customers via e-mails, live-chats and phone calls
  • Identify customers’ needs to ensure customer satisfaction
  • Provide day-to-day administration and multi-tasking support to our customers
  • Build long-lasting relationship with existing and new customers
  • Introduce or recommend new services and provide updated information of our company to the customers
  • Prepare, complete and delivery the regular reports on scheduled time
  • Perform any other duties assigned from time to time

 

Requirements:

  • Diploma or above in any discipline
  • 1 to 2 years related working experience, fresh graduate is also considered
  • Good communication and interpersonal skills
  • Customer-oriented, well-organized and able to work independently
  • Proficient in MS Office application and Chinese Word Processing
  • Good command in written and spoken English, Cantonese and Mandarin
  • Less solid experience would be considered as Account Service Assistant
  • Immediate available is highly preferable

 

 

 

We offer competitive remuneration package and fringe benefits to the right candidate.

 

Interest parties please send your requisition by clicking button to obtain the job application form.

 

For more information, please visit our website at http://www.asendia.hk

 

(The information provided will be treated in strict confidence. All personal data of unsuccessful applicants will be destroyed after the recruitment purpose.)