About this employer Incorporated in 1996, Central Business Information Limited (CBI) is an ISO 9001:2015 certified global business information company covering Hong Kong, China and 214 countries around the world. The company offers a full range of services including due diligence, business credit report,...
About this employer

Incorporated in 1996, Central Business Information Limited (CBI) is an ISO 9001:2015 certified global business information company covering Hong Kong, China and 214 countries around the world. The company offers a full range of services including due diligence, business credit report, employment screening, asset search, business verification and site investigation for various industries.

Headquartered in Hong Kong with four established offices in Beijing, Shanghai, Guangzhou and Xi'an, CBI has an experienced and professional workforce up to 400 staff members.

Over the years with hard work from our teams, a strong client base was built including the world's largest C.P.A. firms, law firms, investment institutions, commercial banks, listed companies and government authorities that have been counting on us for quality business information in many aspects.

CBI treasures people work here. We have been awarded “Good Employee Charter", “2015/2016 Distinguished Family-Friendly Employers" and “Good MPF Employers" since 2014. And, CBI devotes to community service - accredited by “Caring Company" 3 consecutive years (2016/17, 2017/18 and 2018/19).

Currently we are seeking talented individuals to join us. If you are ready to grow your career in a challenging yet rewarding setting, explore our job postings and discover an extraordinary career in CBI.

For more details, our recruitment e-book is available here.

We are a professional and energetic company with passion and dedication in our field. To learn more about us, please visit:

Website : http://www.cbil.com.hk/

Facebook: https://www.facebook.com/CBILHK/

Account Service Officer (Customer Service) (5 Day Work)

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Wanchai
Employment type Permanent
Industry Business Services / Consulting Services
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 19/10/2018

Responsibilities

  • Provide Business-to-Business account servicing and sales support
  • Understand customer requirements and set service standards
  • Support for routine sales activities
  • Internal coordination with different department to complete the sales services.
  • Be a reliable single contact point to customer for effective service
  • Ad hoc assignments as required

Requirements

  • At least a degree holder with any disciplines
  • At least 1 year of experience in customer service, especially for those who have experience in handling corporate customer and after-sale service will be a definite advantage
  • Good personality with good communication skills
  • Positive, passionate, self-motivated, patience, and able to work independently
  • Good command of both spoken and written Chinese and English, Mandarin is advantage
  • Immediate availability preferred
  • Fresh graduate is welcome

Candidate with less experience will be considered as Assistant Account Service Officer. 

 

 

We offer competitive remuneration packages and advancement opportunities:

  • Compensation
    o 5-day work week
    o Quarterly Bonus
    o Quarterly Salary Review
    o Half Year Promotion Review
    o Loyal Staff Program
    - CBI will make the Employee Mandatory Contributions for staff member who has over 3 years of service.
    o Safe Retirement Program
    - In addition to Loyal Staff Program, staff member who has over 5 years of service are also eligible to join the Safe Retirement Program. The matching grant offered by this program is paid in equal amount(s) to the voluntary contribution made by the staff member HK$1 for HK$1 up to HK$2,000.
    o Competitive Medical Plan
     
  • Training and Development
    o On-job Training
    o Education Subsidies
     
  • Leave
    o Annual, Birthday, Marriage, Maternity, Paternity and Compassionate Leave
     
  • Company Events
    o Overseas Annual Outing, Monthly Staff Activities
     
  • Volunteer Activities

Working Location: Wanchai

Interested parties please send your full resume with current / expected salaries, date available together with a duly-completed Job Application form which could be downloaded from http://www.cbil.com.hk/files/CBI_Employment%20Application%20Form_2018.pdf by emailing to . Please quote the reference number on email subject.

(Personal data collected would be used for recruitment purpose only. All personal data of unsuccessful candidates will be destroyed after six months.)