Serving companies largely in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Teledirect has implemented over 4,500 successful programmes interacting with our clients' customers...
Serving companies largely in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Teledirect has implemented over 4,500 successful programmes interacting with our clients' customers around the world and has a customer acquisition track record of over 3 million. Teledirect has also received due recognition by the industry by winning several regional awards under the best contact centre operations and the best contact centre professionals categories. Our commitment to excellence is underscored by our practice of recruiting the best of the best, customizing products and services for rapid business growth, and setting standards for quality performance and superb results.

Account Servicing Manager

Job level Middle
Education Not applicable
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Business Development
Management > General Management
Sales / Business Development / Customer Service > Account Servicing
Published On 14/03/2019

Responsibilities:

  • Ensures overall satisfaction through the coordination and execution of all client deliverables
  • Provides managerial and strategic guidance to the development of best practices for Client Services as well as cross-functionally with other operational teams
  • Works with clients to establish best practices which meet client needs and address any prioritization issues that may arise across projects
  • Ensures that client and project requirements are being met by meeting on a regular basis with project teams
  • Consistently delivers proactive communication with clients and serves as point of escalation when necessary
  • Instills confidence with the client and serves as high-quality service delivery offering.
  • Manages and reports to Director on project, budget and financial status.
  • Develop new business from existing clients and actively seek new opportunities
  • Prepare marketing plans, project timeline and creative solutions
  • Providing direction and project management leadership to achieve the project target
  • Able to identify the project needs and exceed client expectations
  • Strong ability to balance multiple projects simultaneously and meet required deadline

Requirements:

  • Bachelor Degree in any discipline
  • 3-5 years’ experiences in Clients Services Manager and Strong in Client Services Management experience
  • Strong leadership and supervisory skills to manage and develop a team of many Project Managers
  • Ability to prioritize and focus on multiple tasks in high- pressure situations
  • Excellent verbal and written communication skills
  • Adaptability to changing work priorities and client demands
  • Strong interpersonal and supervisory skills
  • Good command of spoken Cantonese, Putonghua and English
  • Excellent English reading and writing skills
  • Immediate available is highly preferred

All information provided will be treated in strict confidence and used for recruitment purpose only.