As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London...
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

After Sales Customer Service - Luxury Watch

Job level Middle
Work exp No work experience
Education Associate Degree
Location
Within Hong Kong
Employment type Full Time
Industry Retail - Luxury / Jewellery / Watch
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 22/08/2019
ref. 4082501/001_72651

Our client is one of most reputed luxury watch across the globe. They have a regional office in Hong Kong focusing on Asia Pacific region and recently they are looking for a Brand Ambassador to join their dynamic team. If you find yourself interested in Luxury Retail industry and desperate to work under a multi national working environment, please don't hesitate! Join them now!

Client Details

Our client is one of most reputed luxury retail brand across the globe. They have a regional office in Hong Kong focusing on Asia Pacific region and recently they are looking for a After Sales Customer Service to join their dynamic team. If you find yourself experienced and interested in Luxury Retail industry and desperate to work under a multi national working environment, please don't hesitate! Join them now!

Description

  • Handle incoming enquires from the boutique and clients, mostly from Asia Pacific region
  • Handle warranty requests from the clients
  • Provide after sales service to the clients
  • Handle complaints in a professional manner, if needed
  • Provide the best customer services to the members in order to satisfy their needs and retain their loyalty
  • Follow up with the clients' feedbacks for service improvements
  • Assist in ad-hoc duties as required

Profile

  • Relevant working experience in customer service industry is a must
  • Experience of working for luxury brand is highly preferred
  • Excellent command of both written and spoken English and Mandarin, native Cantonese speaker
  • Good interpersonal and listening skills
  • Patient with positive attitude and manner
  • Able to work in a dynamic working environment
  • Fresh graduate will also be considered for junior role

Job Offer

  • Attractive salary package with year end double pay
  • Year end guarantee bonus
  • Monday to Friday 9am-6pm
  • International Working Environment
  • Good career path with fast track opportunities
  • Annual Leave with pay
  • Group discount