Don Nelson is an unique, fast growing and awarded recruitment services provider. We connected with hundreds of Multinational and Public Listed companies throughout the Asia Pacific. Our subsidiary, Nelson Solutions, offers a broad range of services to our clients, ranging from mass recruitment projects,...

Don Nelson is an unique, fast growing and awarded recruitment services provider. We connected with hundreds of Multinational and Public Listed companies throughout the Asia Pacific.
Our subsidiary, Nelson Solutions, offers a broad range of services to our clients, ranging from mass recruitment projects, secondment & payroll services to Temporary & Contract projects. We place great emphasis on a fast and accurate response for both of our clients and candidates.
Please visit our website: www.donnelson.com.hk or you can submit your resume to: www.donnelson.com.hk

Analysis Specialist / Manager (Contact Center)

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, Insurance plan, Maternity leave, Medical plan, Special / extra leave, Year-end bonus
Industry Others
Job function Logistics / Transportation > Planning & Analysis
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Others
Published On 18/11/2019

Responsibilities:

  • Collect customer feedback from colleagues in contact centre in order to prepare analysis report
  • Regularly review and maintain the system selection and requirement
  • Review contact center business operation and enhance the effectiveness of workflow and processes
  • Perform ad hoc duties as assigned from time to time


Requirements:

  • Higher Diploma or above in Business or Statistics or related disciplines
  • Minimum 3 years or relevant experience as analyst / researcher in call centre environment
  • Strong in analytical and communication skills
  • Expert in PC knowledge ( eg : Word, Excel, Access, research tools, etc )
  • Knowledge of OLAP tools is preferable ( eg : SAS, COGNOS, etc )
  • Good command of written and spoken English and Chinese including Putonghua


Benefits:

  • 15 Days Annual Leaves and Extra Paid Leave (Marriage Leave , Maternity Leave , Birthday Leave)
  • Comprehensive medical insurance(Including Spouse and children)
  • Double Pay and Year End Bonus

Interested parties please click Apply Now to apply job.