Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia. The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The...

Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia. The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The House of Dancing Water; Studio City, a cinematically-themed integrated resort; Altira Macau, a Forbes 5-star luxury hotel; and the Mocha Clubs, a series of lifestyle and entertainment clubs in Macau. In the Philippines, a subsidiary of the Company operates and manages City of Dreams Manila, an integrated resort in the Entertainment City complex in Manila.

Analyst, Casino Systems

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Within Macau
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Information Technology > System Architect
Published On 05/05/2019
ref. REQ1513

POSITION SUMMARY:

A successful candidate will have a wide breadth of technical skills to bridge the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams

The candidate will report to Manager/AM/Senior Analyst - Gaming System Operations and to perform daily application support, new project implementation and life cycle management of Gaming systems

 

PRIMARY RESPONSIBILITIES:

  • Maintain and provide L2 shared services support for complex enterprise based Gaming systems across all Melco properties at various geographical locations.
  • To proactively build up new knowledgebase to provide fundamental technical guidance for L1 & L1.5 support staffs to able to resolve the relevant incidents / requests as first calls resolution.
  • Performs in-house technical training for L1, L1.5 support and other IT staff as required
  • Able to learn business application knowledge in depth and suggest improvement if necessary
  • Supports key project deliverables and is able to work within defined project plan timelines
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems
  • Responsible for responding to issues, questions and requests related to the Gaming systems
  • Working with system development team, attends end user training classes and/or presentations as required
  • Actively monitor and ensure service level agreement (SLA) is met
  • Able to be teamed up with other Support Specialist to perform IT systems support functions

 

QUALIFICATIONS:

Experience

  • 2-5 year of relevant IT enterprise system or support experience required
  • Requirements analysis, meeting with business owners, and performing current state system analysis
  • Experiences should include implementation and support of application systems
  • Possess experience in 24x7 large operations support environment is a plus

 

Education

  • Bachelor's Degree or equivalent relevant qualifications

 

Skills / Competencies

  • Good interpersonal skills
  • Self-motivated and able to work under pressure
  • Good problem solving and decision making skills to identify and resolve priority issues
  • Able to communicate with all level of users

 

To apply or for more information, please visit our website:

https://mycareer.melco-resorts.com/opportunities/index.html

Suitable candidates will be invited for an interview within 4 weeks of their application. All information collected will be used for recruitment purposes only.