Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia. The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The...

Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia. The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The House of Dancing Water; Studio City, a cinematically-themed integrated resort; Altira Macau, a Forbes 5-star luxury hotel; and the Mocha Clubs, a series of lifestyle and entertainment clubs in Macau. In the Philippines, a subsidiary of the Company operates and manages City of Dreams Manila, an integrated resort in the Entertainment City complex in Manila.

Analyst, Hotel Systems

Job level Entry
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Information Technology > System Architect
Published On 19/08/2019
ref. 029397

POSITION SUMMARY:

 

The successful candidate will be responsible for providing system supports to business users on various Non-Gaming application systems, maintaining and ensuring all various application systems operating stably and reliably and meeting user’s operation needs. 

The candidate will report to Assistant Manager/Senior Support Specialist – Hotel Systems and to perform daily application support, involve in new project implementation and life cycle management of Non-Gaming Systems

 

PRIMARY RESPONSIBILITIES:

  • Assume a regional role to provide Non-Gaming application systems support across all MCE properties at various geographical.
  • Responsible for responding to issues, inquiry and requests related to Non-Gaming Systems
  • Build knowledgebase to provide functional and technical guidance for Level 1 & Level 1.5 I.T. end user support team
  • Provide Non-Gaming application and technical training as required
  • Work with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and is in compliance with the Company’s policies and procedures.
  • Participants in project implementation of any Non-Gaming applications, involving functional requirement gathering and technical specifications of the applications.
  • Able to learn business application in depth and suggest improvement if necessary 

 

Qualifications

Experience 

  • 3-5 years of IT experience, of which 1 - 2 years of relevant hospitality industry’s IT application experience, is required; candidate without hospitality relevant experience may also be considered. 
  • Exposure of requirements analysis, meeting with business stakeholders, and performing ‘as-is’ systems analysis 
  • Experience/exposure of relevant industry’s I.T. application in industries such as hotel, food & beverage, retails, entertainment, theme park and etc. will be added advantage. 
  • Experience in Micros-Fidelio Opera PMS and Micros POS application will be an added advantage.

 

Education 

  • Bachelor's Degree in IT or equivalent relevant qualifications.

 

Skills / Competencies 

  • Strong analytic skills and a self-starter
  • Strong communication, interpersonal skills, and ability to establish strong working relationships at proper levels with the internal and external parties
  • Conversant in English and Cantonese

 

To apply or for more information, please visit our website:

https://mycareer.melco-resorts.com/opportunities/index.html

Suitable candidates will be invited for an interview within 4 weeks of their application. All information collected will be used for recruitment purposes only.