Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia. The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The...

Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia. The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The House of Dancing Water; Studio City, a cinematically-themed integrated resort; Altira Macau, a Forbes 5-star luxury hotel; and the Mocha Clubs, a series of lifestyle and entertainment clubs in Macau. In the Philippines, a subsidiary of the Company operates and manages City of Dreams Manila, an integrated resort in the Entertainment City complex in Manila.

Analyst, Service Delivery

Job level Entry
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Within Macau
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Information Technology > Help Desk / IT Support
Published On 05/05/2019
ref. REQ1531

POSITION SUMMARY:

  • Responsible for the 24x7 IT Service Delivery Operations for handling the incidents & fulfilling the service request.
  • Handle assigned project implementation from time to time.
  • Be customer-focus oriented and measure of success are via efficiency in response & resolution as well as customer satisfaction.

 

PRIMARY RESPONSIBILITIES:

  • Act as primary resource to provide 24x7 on site / remote support to users on various client devices and business systems. Scope of support including but not limited to client installation and configurations, data entry, troubleshooting and engagement of vendor support;
  • Identify systematic problems and / or recommend opportunities for improvement that will eliminate or reduce number of reported problems;
  • Build & maintain OS images & approved applications for various PCs & Laptops models;
  • Handle patch management on client OS with evaluation, testing, & deployment;
  • Ensure security software on client devices are healthy and updated;
  • Handle IT project implementation tasks assigned;
  • Continuously to build up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service;
  • Handle receiving, configuration and installation of the new client devices to users;
  • Vendor management / coordination on faulty client devices;

 

Qualifications

Experience

  • 3-4 years of relevant IT enterprise support experience required;
  • Hands-on experience with personal computers/laptops/mobile devices in iOS & Android platform;
  • Proficiency with Windows 7/XP/2000;
  • Possess good technical understanding on Active Directory, Exchange, and Office applications is essential;
  • Possess strong experience in hardware and software troubleshooting;
  • Exposure to Gaming and/or Hotel industry preferred

 

Education

  • Bachelor’s Degree in Information Technology or equivalent relevant qualifications;
  • Preferred Certification: ITIL, MCSA, MCSE

 

Skills / Competencies

  • Ability to communicate effectively in English and Cantonese/Mandarin;
  • Good listening skills & customer service expertise;
  • Ability to work as part of a team to accomplish common goals;
  • Log, troubleshoot, and track problems to a successful conclusion;
  • Ability to present ideas in user-friendly language to non-technical personnel and end users;
  • Salary and position commensurate with experience

 

To apply or for more information, please visit our website:

https://mycareer.melco-resorts.com/opportunities/index.html

Suitable candidates will be invited for an interview within 4 weeks of their application. All information collected will be used for recruitment purposes only.