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Nityo Infotech is global management consulting, technology services and outsourcing company headquartered in Pittsburgh PA, USA with a strong presence in Americas, APAC, India, EMEA, Canada, Australia, Japan and South Africa. Consulting workforce of 9000+ highly trained domain experts, project managers and leading-edge technology specialists. Also, Excellent delivery track record of servicing fortune 500 companies.

Our Mission is to redefine Customer Business Equity with 3T (Transformation, Technology and Talent). Our vision is to empower our customers to focus on Core Business Competence through innovative and competitive IT and Business Process Outsourcing.

Nityo Infotech is global management consulting, technology services and outsourcing company headquartered in Pittsburgh PA, USA with a strong presence in Americas, APAC, India, EMEA, Canada, Australia, Japan and South Africa. Consulting workforce of 9000+ highly trained domain experts, project managers...

Nityo Infotech is global management consulting, technology services and outsourcing company headquartered in Pittsburgh PA, USA with a strong presence in Americas, APAC, India, EMEA, Canada, Australia, Japan and South Africa. Consulting workforce of 9000+ highly trained domain experts, project managers and leading-edge technology specialists. Also, Excellent delivery track record of servicing fortune 500 companies.

Our Mission is to redefine Customer Business Equity with 3T (Transformation, Technology and Talent). Our vision is to empower our customers to focus on Core Business Competence through innovative and competitive IT and Business Process Outsourcing.

Application Support officer

Job level Middle
Work exp 3 Years To 4 Years
Education Diploma / Certificate
Location
Kowloon City Kowloon, Hong Kong
Employment type Full Time
Industry Internet / Digital / eCommerce
Job function Information Technology > Others
Published On 17/07/2018 2018-07-17

Role : Application Support officer
Work Location : Hong Kong
Hiring Company : One of the Leading MNC in HK
Mode of Hiring : Permanent
Project with : One of the leading MNC in Hong Kong
Years of Experience : 3-4 Years
Language : English + Cantonese
Notice Period : ASAP.

Responsibilities:

•Answer system application enquiries by email or phone call

•Log all support calls into ServiceNow system

•Perform system integration testing, prepare test cases and document the test plan

•Perform data import, master data and security role setup in the system

•Plan and organize super users training after the implementation

•Conduct and maintain user guide, release notes for system new features and enhancements

•Ad hoc task assign for any other system impacted upgrades


Requirements:

•Diploma or above in Computer Science / Information Technology or equivalent preferred;

•3 – 4 years relevant working experience;

•Proficiency in spoken and written English and Cantonese;

•Good understanding of system life cycle phases

•Experience in performing system testing for system

•Knowledge of using SQL Query will be advantage

•Proactive, able to work well under pressure, good support attitude, able to work well either on their own, or part of a team

•Immediate availability preferred