ASIA CUSTOMER SERVICE ASST MANAGER - fashion accessories/eyewear/optical frame/wholesale/brand/5 days

Job level Senior
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Trading / Import & Export / Wholesale
Job function Marketing / Public Relations > Marketing - Brand / Product Management
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 02/04/2018
Hong Kong listed company - fashion accessories distributor/agency/wholesales/licensing of several international fashion brands with focus in optical frames – mainly for Hong Kong, China and Asia Pacific market - is looking for a ASST CUSTOMER SERVICE MANAGER - with details as follows :
  • Degree preferably in Business or Supply Chain & Logistics Management related disciplines
  • Minimum 5 years' related experience in customer services preferably in wholesales or export business of FMCG
  • Mature, diplomatic, independent and well-organized
  • Excellent communication, interpersonal and leadership skills
  • Customer-focused with strong analytical and problem solving skills
  • Strong computer skills in MS Office. Knowledge of SAP is a plus
  • Manage and oversee daily activities of the Customer Service Team
  • Handle and follow up sales and customers' enquiries
  • Take care of customers' claims and returns on a timely and professional manner
  • Support sales team to achieve sales target
  • Coordinate with various internal departments to ensure the quality of service
  • Compiles management reports and analysis from the department
  • Identify enhancement opportunities and implement feasible improvement measures to raise service quality
  • Occasional travel overseas (including China) is required
  • 5 days work
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