About The Hong Kong Jockey Club
The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society.

The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2019/20, the Club made a record return to the Government of HK$19.9 billion in duty and profits tax and contributed HK$0.8 billion to the Lotteries Fund. Approved charity and community donations were HK$4.5 billion.

The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.
香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2019/20年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的199億港元收入,並向獎券基金撥款8億港元。另外,已審批慈善捐款達45億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。

Assistant Betting Incident Manager

The Department

The Betting Operations Control Centre (BOCC) of our Betting Control and Customer Operations Department is the main co-ordination and service centre for all business channels under the Customer and International Business Development Division. It provides 7x24 operations to maintain quality and efficient services and support to Retail, Telebet and Digital Services and acts as the central control point for all wagering products and activities.


The Job

You will

  • be the business focal point for communication, dissemination and reporting of information on betting or business related incidents, which can be triggered from system / weather / other environmental factors
  • be the point of contact with stakeholders in the cycle of betting incident management: getting / communicating updates, evaluating impact, coordinating for workaround, identifying root cause and settling incident
  • define incident severity level and take corresponding incident reporting, communication, dissemination and escalation according to the defined incident management processes
  • work closely with PA, IT, affected business units, and related teams to mitigate customer dissatisfaction from frontline perspective
  • assist preparation and dissemination of incident or situation reports as well as attending post-incident review meetings to provide business and operational suggestions
  • support tracking of incident resolution progress to ensure completion of incident management cycle in a timely and effective manner
  • assist the implementation of race day incident management processes and support the communication with race day officials on incident related matters
  • support regular update of the incident management processes, incident classification, process handling handbook and communicate with stakeholders



About You

You should have

  • have a degree with a minimum of 7 years' operational or incident management at supervisory experience in a team-oriented environment
  • have IT system and operations knowledge to liaise and negotiate with various business users and IT technical teams
  • be able to work independently and vigilantly on incident reporting, handling and escalation
  • be flexible, responsive and self-motivated
  • have the ability to maintain calmness during stressed working environment
  • have the ability to communicate effectively up and down across the organization
  • have excellent communication and interpersonal skills in both English and Chinese
  • have ability to work independently and be willing to work on 24-hr shift including weekends and public holidays


Terms of employment
The level of appointment will be commensurate with qualifications and experience.


How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.