A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Assistant Business Insight Management Manager

Job level Middle
Work exp 5 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Information Technology > IT Project Management
Information Technology > System / Business Analyst
Information Technology > Others
Published On 25/09/2017

Customer Value Management – RBWM Analytics and Customer Relationship Management

We are currently seeking a high caliber professional to join our department as Assistant Business Insight Management Manager.

 

Principal responsibilities

  • Assist in setting up and enhancing the technological infrastructure for data management, CRM optimization and execution of the retail banking business’ analytics and CRM strategy
  • Support the design and development of MI reporting platform and application tools for standardization and enhanced efficiency
  • Develops proficiency in multiple BI/Management Information tools to produce reports, data marts and analytical datasets for RBWM analysts
  • Act as the interface between HK business and the offshore centre by ensuring requirements are clear and complete  for subsequent support

 

Requirements

  • University degree in Computer Science, Data and Information Management or other related discipline
  • Minimum five years' retail banking experience in information and data management
  • Hands-on experience in the design and development of MI reporting platform / database systems
  • Prior experience in Business Intelligence development using Cognos would be an asset
  • Strong self-motivation with excellent leadership, organizational, problem solving and influencing skills
  • Ability to communicate effectively with business, operation and technology teams
  • Hands-on experience in writing UNIX/LINUX shell script is a MUST
  • Good knowledge and/or experience in UNIX/LINUX OS, Windows Server, VBA, SQL and SAS
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.