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RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Assistant Customer Information Central Support Manager (Banking/ CDD)

Job level Entry
Location
Within Hong Kong Hong Kong
Employment type
Industry Banking
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 11/02/2018 2018-02-11
Assistant Customer Information Manager - Channels Management (Banking)
 
Our client is one of the leading banks in Hong Kong, they are seeking a high caliber professional to join their Customer Contact Centre as Assistant Customer Information Central Support Manager of the Request For Information (RFI) Centralized team to provide customer services and risk management support services.  
 
Responsibilities
  • Review RFI and Customer Due Diligence (CDD) requests received and devise the best contact approach to engage customer for information collection  
  • Conduct outbound calls to collect customer information and respective supporting documents for RFI requests and CDD projects
  • Work on and manage RFI and CDD process from end-to-end and to assure that it meets the Group requirements as well as the compliance and regulatory standards
  • Act as the first-line to address customer grievances and handle customer complaints regarding RFI and CDD
  • Fulfill the hotline service standards (SLA) and quality monitoring requirements   
  • Provide customer feedback regularly to improve the RFI and CDD process
  • Collaborate with the key stakeholders, in particular, branches, relationship managers, risk investigators and Financial Crime Compliance on risk management control matters
  • Participate in the RBWM Global Standards projects and ad hoc risk management projects
Requirements
  • University Degree / Diploma in related discipline with relevant experience and professional qualifications
  • Minimum 2 years' retail banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines as well as experience in conduct outbound customer calls 
  • Strong attentiveness to detail, compliance and control orientation
  • Strong customer service orientation with good communication and interpersonal skills
  • Strong PC skills, such as MS Excel and Word will be an advantage
  • Proficiency in both English and Chinese, and fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
***Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes***