Established in 1989, Wah Fung group is one of leading company in providing quality hardware services through service & product offerings, technical know-how and customers services in Hong Kong and Macau. To cope with future business development, we invite high caliber candidates to join our team.

Established in 1989, Wah Fung group is one of leading company in providing quality hardware services through service & product offerings, technical know-how and customers services in Hong Kong and Macau.

To cope with future business development, we invite high caliber candidates to join our team.

Assistant Customer Service Manager / Customer Service Manager

Job level Middle
Work exp Minimum 5 Years
Location
Mongkok, Ngau Tau Kok
Employment type Permanent
Industry Information Technology
Job function Marketing / Public Relations > Management
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Business Development
Published On 17/07/2018

 

Responsibilities:

  • Oversee daily activities at the Customer Service Team
  • Manage and motivate a team of staff members from different units to raise our service standards and enhance customer experience
  • Ensure smooth operation of service centers to meet higher expectations of customers
  • Proactively explore customized and new ways to provide best customer services
  • Collect customers’ feedback to enhance our customer service
  • Prepare customer service reports and make recommendations to strengthen customer service culture
  • Liaised with product and marketing team to produce pre- and post-campaign analysis and evaluation
  • Discover cross-selling opportunities by conducting and analyzing customer segmentation
  • Developing and maintaining of propensity models for cross-selling and retention
  • Provide training to the CSR / CS Officers with professional customer service skills
  • Reviews working procedures or workflow on a regular basis and recommends enhancement or automation on such if deemed necessary
  • Compiles management information reports and analysis from the department

 

Requirements:

  • 5 years' customer services experience in which minimum 2 years' experience at supervisory level,
  • Candidate with more experience will be considered as Customer Service Manager
  • Be tactful and assertive with professional sense in tackling customer complaints;
  • Possess an analytical mind and good in critical thinking
  • Strong writing and presentation techniques are essential
  • Good people management, interpersonal and communication skill
  • High proficiency in both English and Mandarin
  • Excellent literacy in MS office application

 

 

We offer attractive remuneration package & other fringe benefits to the right candidate. Interested parties, please send your full resume with present & expected salary to HR Department, Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon or email by clicking

All the information shall be treated as confidential and only be used for recruitment purpose.