Assistant Customer Service Manager - HSBC Life

Job level Middle
Within Hong Kong
Industry Banking
Job function Banking / Finance > Corporate Banking
Banking / Finance > Others
Sales / Business Development / Customer Service > Others
Published On 16/09/2019
ref. 0000DA0K

Join our fast-growing Asia Wealth Management teams 

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC. Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. 

We are currently seeking a high caliber professional to join our team as Assistant Customer Service Manager. 

In this role, you will

  • Communicating with and replying to the complaint referral by telephone calls and writing up business correspondence
  • Perform quality checking on email reply drafted by Client Service Officer
  • Reflecting customers’ positive and negative feedback to management for service and system improvement 
  • Supervising and lead the group of Client Service Office to meet the agreed service standard
  • Conduct routine audits to assure quality is maintained and corrective action is taken to avoid a lapse in service  

To be successful in this role, you should meet the following requirements 

  • Degree holder with ACS, FLMI, PCS qualification
  • Ability to deal with clients in a professional manner
  • To maintain a balance between flexibilities and risk exposure
  • To maintain the efficiency and quality of a customer service team
  • Strong sense of self-initiation   

For further details and application information please visit our career site, search under reference number 0000DA0K 

You’ll achieve more when you join HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hong Kong and Shanghai Banking Corporation Limited