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Wing On Travel, one of the largest travel companies in Hong Kong, provides quality and versatile travel services worldwide.  We are now inviting a high calibre and dynamic individual with solid experience and leadership skill to join our team.

Wing On Travel, one of the largest travel companies in Hong Kong, provides quality and versatile travel services worldwide. We are now inviting a high calibre and dynamic individual with solid experience and leadership skill to join our team.

Wing On Travel, one of the largest travel companies in Hong Kong, provides quality and versatile travel services worldwide.  We are now inviting a high calibre and dynamic individual with solid experience and leadership skill to join our team.

Assistant Customer Service Officer

Job level Entry
Education Not applicable
Location
Kwun Tong Kowloon, Hong Kong
Employment type Full Time
Benefits Education subsidies, 5-day week, Medical plan, Performance bonus
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Travel / Tourism > Touring Guide / Travel Agency
Published On 16/06/2018 2018-06-16

Responsibilities:

  • Review customers' feedback on tour arrangement and escort performance by spot checking, customer suggestion forms and tour reports
  • Consolidate customers' response and prepare opinion analysis
  • Handle customers' enquiry and complaints, as well as relevant follow-up procedures
  • Handle in and out-going correspondence from/to mass media and any other concerned parties
  • Act as ISO coordinator within the department to ensure the implementation of company quality policy, as well as conduct internal audit if necessary
  • Perform any other duties as required by the company

Requirements:

  • Holding Advanced diploma / Higher diploma or above in any discipline
  • With 1-year relevant working experience, knowledge in travel industry is an added advantage
  • Proficiency in MS Office application and Chinese word processing
  • Customer focused, patient and self-motivated
  • Proactive, well organized and possess good analytical skills
  • Good telephone manner and able to work under pressure
  • Good command of written and spoken English, Chinese and Mandarin
  • Fresh graduates will also be considered

 

Interested candidates please send application with full resume, present and expected salary by clicking below "Apply Now" button.

 

All information provided will be kept confidential and used solely for recruitment purpose.  Only shortlisted candidates will be contacted.  All application will be retained for a maximum period of twelve months.