A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Deposits and Banking Services Manager

Job level Middle
Work exp 3 Years To 15 Years or above
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Others
Published On 25/09/2017

Customer Value Management – Deposits and Banking Services

We are currently seeking a high caliber professional to join our department as Assistant Deposits and Banking Services Manager.

 

Principal responsibilities

  • Develop and Maintain comprehensive MIS for deposit portfolio/product management, and provide regular report for Management review
  • Monitor and review the effectiveness of marketing programs by preparing regular tracking reports
  • Conduct regular competitor’s analysis on pricing, products and marketing activities
  • Identify process improvement actions via the ongoing new policies/regulations implementation to uplift customer experiences

 

Requirements

  • University Degree in Finance or other relevant disciplines/qualifications
  • Minimum 3 years’ banking experience, preferably with exposure to retail banking products/service,  branch operations and compliance; prior experience in deposits and FX would be a plus
  • Strong project management and problem solving capabilities; proven ability to manage complex projects with multiple deadlines and shifting priorities
  • Excellent interpersonal and coordination skills with various stakeholders
  • Sound knowledge of application software such as MS Excel , Powerpoint and Access an advantage
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.