A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Deposits and Banking Services Manager

Job level Middle
Work exp 1 Year To 15 Years or above
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Banking / Finance > Others
Published On 22/10/2018

Deposits & Banking Services - Customer Value Management

We are currently seeking a high caliber professional to join our department as Assistant Deposits and Banking Services Manager.

 

Principal responsibilities:

  • Identify business opportunities and product gaps so as to achieve competitive edge for deposits, FX and retail payments
  • Assist in the implementation of product launches and tactical plans to meet customers' changing needs and to deliver the bank's growth agenda
  • Engage the relevant stakeholders, including Sales & Distribution and digital channels to establish rapport and ensure efficient execution on business activities
  • Implement change and fine-tune processes to shorten processing time and improve customer journey
  • Work with Marketing in the planning, development and implementation of creative and cost-effective marketing campaigns to drive the Bank's deposits growth, enhance deposit products, FX and banking services, and create incremental revenue to the business
  • Ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies & regulation   

 

Requirements

  • University Degree in Finance or other relevant disciplines / qualifications
  • Relevant experience in deposits, FX product management, payroll proposition, retail payment customer journey development within Retail Banking
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service delivery
  • Strong project management; proven ability to manage complex projects with multiple deadlines and shifting priorities
  • Strong analytical reasoning and problem solving capabilities
  • Numerate individual, with excellent interpersonal skills
  • Sound knowledge of application software such as MS Excel, PowerPoint
  • Proficiency in both English and Chinese

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.