We are seeking professional, dynamic and passion full individuals for:
We are seeking professional, dynamic and passion full individuals for:

Assistant Guest Relations Manager/ Guest Relations Officer

Job level Middle
Education Not applicable
Within Hong Kong
Employment type Full Time
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Food & Beverage
Catering / Hospitality > Others
Published On 19/03/2019

Job Description:

  • Assist to supervise the Guest Relations team to enhance the overall guest service experience with thorough coverage of service occasions
  • Assist to manage the team for quality and personalized service delivery and taking initiative to engage with guests actively
  • Project a professional and welcoming image of the hotel
  • Assist to cultivate a warm and hospitable guest relationship
  • Deliver the highest level of personalized service to VIP’s and repeat guests priority


  • At least 3 year of experience in the field is preferred
  • Pleasant personality, customer-oriented with good communication and interpersonal skills
  • Fluent in English, Cantonese and Putonghua
  • Mature, Leadership, detail-minded
  • Able to communicate in English, Cantonese and Putonghua
  • Willing to work on shift hours
  • Candidate with less experience will be considered as Guest Relations Officer


Choosing Novotel Century Hong Kong means: 

  • Being part of a strong and highly motivated Team
  • Full training program provided
  • Enjoying a 4* work environment
  • Great career opportunities with the Accor Group
  • And all the advantages of an international company


Interested candidates, please send your CV to:

Human Resources Manager
238 Jaffe Road, Wanchai, Hong Kong
Email: by clicking

Phone: 2507-6610
Fax: 2598-4850

Check all our offers online
accorjobs.com www.novotel.com

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