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ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region. With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year...

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.

Assistant Manager, Client Experience Journey

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Not Specified Unspecified
Employment type Full Time
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 11/05/2018 2018-05-11

Description

 

  • Assist in devising methods and procedures in obtaining, maintaining and updating large sets of service tracking data including collection, coding and tabulation
  • Study and analyze client voices and generate regular management reports
  • Provide leadership responsibility in the evaluation of data, as well as, database development and maintenance and user interface tools including internal web applications
  • Support in market research programs and client touch-point experience enhancement
  • Facilitate the sharing of the best practice cases identified from client voices to arouse staff awareness on service quality
  • Support in Client Excellence Communications and promotion through webpage, poster, newsletter write-ups and campaign rollout

 

 

 

 

Qualifications

 

  • Degree holder in Quality Management, Finance, Statistics or related disciplines
  • At least 3 years working experience in service quality management or market research, preferably in banks or financial institutions
  • Knowledge of and ability to perform quantitative analysis and data management techniques including database and spreadsheet applications
  • Ability to apply advanced analysis methodologies, interpret and present findings in a clear, concise manner, including the creation and use of tables, charts and graphics to summarize results
  • Good command of written & spoken English & Chinese (Cantonese & Putonghua)
  • Good attitude, strong interpersonal & communication skills
  • Able to work under pressure & meet deadlines
  • Strong in Excel, Access and proficiency in the use of MS Office
  • Immediate available preferred

Please send full resume (MS word) with latest and expected salary to peter.pang@zebra.com.hk.