AIA International Limited About AIA Hong Kong and AIA Macau AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 15,000 financial planners*, as well as an extensive network of brokerage and bancassurance...
AIA International Limited About AIA Hong Kong and AIA Macau AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 15,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.* As of February 2016

Assistant Manager, Corporate Client Service

Job level Middle
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Insurance
Job function Banking / Finance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 03/12/2018
ref. Employer Ref. 32365

Job Summary

Work with Associate Director and Senior Manager of Technical Support Team to <span 10pt="" >review and re-engineer operation processes to enhance efficiency, meet or exceed the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards

Roles and Responsibilities

Customer Management

  • Work closely with Corporate Client Service Teams to ensure meeting or exceeding the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards
  • Work closely with Corporate Client Service Teams to ensure operating procedures, practices, reporting and controls comply with regulatory requirement per ORSO, MPF and AMCM
  • Provide support to Corporate Client Service Teams in handling MPFA enquiries with an aim to provide an efficient and consistent reply to regulator

Operation Efficiency

  • Identify areas of improvement and streamline the existing procedures and workflows (amongst others, the handling of MPF enquiries) focusing on EoDB and efficiency to enhance customer experience, and to strengthen internal control
  • Work closely with Associate Director and Senior Manager of Technical Support Team, BST, MIS and respective module owners to implement the streamlined initiatives aiming to align with AIA’s strategic goals and industry development
  • Provide regular progress update to Associate Director and Senior Manager of Technical Support Team on the streamlined initiatives

Financial Management

  • Assist Head and Senior Manager of Technical Support Team to monitor the operation performances against the strategic targets such as VONB, OPAT and Excess EV Growth

People Management

  • Provide support to Senior Manager and Manager of Technical Support Team in coaching, training and developing team members
  • Assist team members in prioritizing tasks, and provide guidance to them

Other Responsibilities

  • Perform any other duties and projects as assigned
  • Act as module owner as assigned
  • Prepare regular management reports as required

Job Requirements

  • University graduate or equivalent with minimum 6-7 years operations or customer services experience of which 1-2 years in supervisory positions
  • Good knowledge on MPF/ORSO retirement schemes and insurance products
  • Self-motivated and customer orientated
  • Must be a team player
  • Detail oriented
  • Good problem solving skills
  • Good staff coaching and supervisory skills
  • Sound communication, interpersonal skills and presentation skills
  • Good time/project management skills, and organizing skills
  • Proficient in both spoken and written Chinese and English.
  • Good PC knowledge

We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking “” for our processing.

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.