A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Manager, Customer Engagement

Job level Middle
Work exp 3 Years To 15 Years or above
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Project Management
Banking / Finance > Others
Insurance > Others
Published On 12/02/2019
Insurance
 
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
 
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.
 
We are currently seeking a high caliber professional to join our department as Assistant Manager, Customer Engagement.
 
 
Principal Responsibilities
  • Supporting the various Insight and Research programmes
  • Liaising and coordinating with Markets, Compliance and Vendor Management as well as ensuring overall governance following Marketing processes
  • Maintaining a catalogue of research programmes and optimizing/recycling previous research findings
  • Demonstrating good understanding of key trends and areas of innovation which influence the way we interact and engage with our external customers, internal stakeholders and audiences. These should include digital marketing, new technology, Marketing Automation, Customer Relationship Management, Agile working practices, data and analytical tools, and how this helps HASE to be more customer centric

 

Requirements

  • University graduate with degree preferably in business administration, management and marketing related discipline
  • Minimum 3 years of experience in marketing, customer value management or research; experience in retail banking and wealth management, insurance, research and consulting, transformation, digital banking or project management is a plus
  • Knowledge of customer engagement and customer relationship management
  • Strong drive in self-motivation, innovation and can work independently
  • Excellent interpersonal, communication and presentation skills
  • Good knowledge of application software
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.