Assistant Manager (Customer Relationship Management) (PR024-2/16-17)

Job level Middle
Work exp Minimum 6 Years
Education Bachelor Degree
Location Kowloon Tong
Employment type Full Time
Industry Education / Training
Job function Information Technology > Information Services
Information Technology > Technical Writing / Consulting
Information Technology > Product Management / Development
Published On 23/09/2016


User Services Section

The appointee will be responsible for establishing and managing strategic relationships with the University community to facilitate rendering of quality IT services. Representing the Office of Information Technology, he/she will interact/liaise directly with focused users as well as provide leadership to other Customer Services staff as they offer frontline assistance to members of the University via various channels such as hotline and the Customer Service Centre. To ensure the provision of efficient and effective services to users, he/she will be expected to develop good knowledge on the University’s I.T. service offering and build a close working relationship with other teams of the Office. In addition, he/she will also keep abreast of the latest I.T. trends and be able to make recommendations to the management on any initiatives which may enhance end-users’ experience.

Applicants should possess a Bachelor's degree in Computer Science, Information Systems or related discipline and at least six years of relevant work experience in IT service support / system implementation / project management, of which at least two years are at a supervisory level. Good IT knowledge coupling with excellent communication and interpersonal skills are mandatory. Strong analytical mind, excellent command in English and Chinese, independence, and willingness to take up challenges are essential.

Those who have responded to the advertisement posted in July 2016 need not re-apply.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to write in response to the requirements and fill in the application form which is obtainable (a) by downloading from; or (b) by fax at 3411-7799 (local line only); or (c) in person from the Personnel Office, Hong Kong Baptist University, AAB903, Level 9, Academic and Administration Building, 15 Baptist University Road, Kowloon Tong, Kowloon. Completed application form should be sent to the same address. Please quote PR number on all correspondence. Applicants not invited for interview 8 weeks after the closing date may consider their applications unsuccessful. Details of the University's Personal Information Collection Statement can be found at

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions then applicable at the time of offer.

Closing date: 8 October 2016